Frequently Asked Questions

Got a question? We’ve got your answer!
Please read through our FAQs for additional and helpful information 

General

Using this site - ADA Accessibility

We are committed to making our website accessible to everyone, including those with disabilities. If you are having difficulty accessing any part of this website, you can contact us directly through the chat icon at the bottom of this page or by reaching out to us HERE. We welcome your suggestions and comments as we engage in ongoing efforts to improve the accessibility and usability of our website.

How do I place my order?

All Third Day at Red Rocks Travel Packages must be purchased online. Packages will go on sale Wednesday, December 10 at 10am MT / 12pm ET. After you click “purchase” next to your desired package, you will be directed to our ticketing partner Tickets Today to make and finalize your order.

I have an ADA Request. What’s the best way to request accommodations for my travel package?

If you need to request ADA Accommodations for your hotel reservation at Third Day at Red Rocks, please reach out to us HERE with the following information as soon as possible:

PURCHASER EMAIL –
PURCHASER NAME –
100x ORDER # –
PACKAGE NAME –
# OF TICKETS IN ORDER –
ADA REQUEST DETAILS –

Please be sure to include as much information when submitting your request so we can ensure you have proper accommodations. All ADA requests will be processed in the order they are received and dependent on availability.

For accessible seating requests at the show, availability and type of accessible seating tickets will vary based on venue availability. Once your request is received, we will go over all available options.

These FAQs did not answer my question. How can I get in contact with you?

For additional inquiries, you can reach out to us by clicking on the chat icon in the bottom right corner or by reaching out to us HERE. We would be happy to assist you!

OUR TRAVEL PACKAGES

Is the price listed on the website the total price or the price per person?

The price listed on our website for travel packages shows both the price per person for a package and the full ‘per package’ price for two guests, not including taxes and fees. Please note – if you are purchasing a travel package before January 16, 2026, you will have the option to either pay in full or opt-in to a payment plan // the price you’ll pay at checkout is only 60% of the package cost. See more details about the payment plan option below.

How many rooms are included in my travel package?

All Travel Packages include one room for two guests. During the checkout process, you will have the option to select your preferred bed type, dependent on availability.

Is there an age restriction for the Third Day at Red Rocks travel packages?

Yes, to check in at the hotel, you need to be 21 or older. If you’re under 21, don’t worry! You can still stay in the room and enjoy the show, just keep in mind that the main person purchasing the Travel Package has to be 21 or older for the hotel check-in. Valid photo identification is required.

Is there a payment plan for the Third Day at Red Rocks travel packages?

Yes, there is a payment plan for these Travel Packages! An initial 60% will be charged upon purchasing the package, and a final 40% payment will automatically be charged to the form of payment on file on January 16, 2026. If you purchase after January 16, 2026, you will be charged the full payment amount at the time of purchase. This is an automatic payment plan if you purchase before January 16, 2026, meaning you’re on the plan by simply clicking “purchase”!

Please note: the payment plan can only be chosen at the time of purchase. If you pay in full when your package is purchased, the payment plan cannot be opted into after the fact.

Can I pay for my entire package before the additional payment is due?

If you purchase prior to January 16, 2026 and are on the payment plan but decide you’d like to make the second payment prior to the January 16, 2026 due date, you can reach out to our ticketing partner, Ticketstoday, at [email protected] and they can assist you. 

What happens if I miss a payment?

You will receive an email from Ticketstoday 3 days prior to a payment date.
If you receive an email from 100x stating you missed a payment, please follow the instructions in the email by visiting the link provided to complete your payment. We will honor a 7 day grace period whenever possible, but past due orders may be at risk of cancellation at any time.

How will I know where my seats will be at Red Rocks?

All travel packages come with 2 Premium Reserved tickets in the first 16 rows.

How and where will I receive my tickets for Third Day at Red Rocks?

Your digital tickets will be transferred to your AXS account prior to the show. You will be required to use the same email address that was used to purchase your Travel Package in order to receive your tickets in your AXS account. If you experience any issues accessing your tickets there will be friendly and knowledgeable 100x Staff at your hotel on check-in day to assist with any questions.

When will I receive information about 100x travel package check-in?

More information and further instructions including 100x check-in location and schedule will be emailed to the purchaser, at the email address used for purchase, 5-7 days before the event. 100x is not responsible for failed / blocked / misdelivered / bounced email delivery.

How will I receive my merchandise?

All merchandise will be distributed at the 100x check-in on the same day of your hotel check-in and must be picked up then!

Please note we cannot ship merchandise before or after the event.

How do I utilize the roundtrip transportation included in the travel package?

More information regarding roundtrip transportation including details about pick-up times and locations will be provided via email closer to the show dates!

What if my plans change and I no longer want my purchased travel package?

All 100x travel packages are non-refundable. Please refer to our Purchase Policy for complete details. If you accidentally purchase the wrong package and hope to change your order, reach out to us immediately HERE and we will assess what we can do to help.

HOTEL INFORMATION

What time is check-in and check-out at the available hotels?

100x abides by the hotel’s standard hotel policy listed below. There is no guarantee that you will be able to check in earlier than the hotel’s standard check-in time. If you need to arrive at the hotel early, your bags can be stored and easily accessible until your room is ready.

What parking is available at the available hotels?

100x Travel Packages do not include parking or cover parking expenses. To find details and rates for parking, please visit the individual hotel website.

How far is each hotel from the venue?

We chose these hotels not just because they are comfortable and provide a high-quality guest experience, but also because of their close proximity to the venue ~ 20 minutes without traffic.

Will there be an incidental hold at my hotel?

You will be required to provide a valid credit card at check-in. Incidental holds vary at each hotel property. Please refer to the hotel’s website for the most up to date information on incidental charges.

I contacted the hotel and they do not have my reservation information, why is that?

We kindly request that you wait to reach out to your respective hotel with any specific requests until approximately 1-2 weeks before your check-in date. Please be assured that from our end, everything related to your reservation is confirmed. We typically share our updated rooming lists, including all guest information, with our hotel partners no earlier than one month prior to check-in day.

TRAVEL PACKAGE REQUESTS

Can I book additional nights at the hotel with my package? If so, how can I do this?

If you would like to stay longer than your travel package dates, you will need to book your additional nights as a separate reservation through the hotel directly. Please make sure you select the same room type purchased with your travel package. Once you have booked additional nights, you can reach out to us HERE with the below information to request to connect the reservations. 

PURCHASER EMAIL –

PURCHASER NAME –

100x ORDER # –

PACKAGE NAME / SHOW DATE & CITY –

ADDITIONAL NIGHT BOOKED HOTEL CONFIRMATION NUMBER –

We will do our best to work with the hotel to accommodate – requests are not guaranteed and are subject to hotel availability.

All requests must be submitted to 100x by June 4,2026..

I purchased a package as a gift and will not be attending. How can the recipient redeem the package?

If you’d like to gift your travel package, please submit your request to 100x via email by June 4,2026.. The request must come from the email address used to purchase the package.

To update the will call name, reach out to us HERE and include:

  • Purchaser name and email
  • Order number and package type
  • New ticket holder’s full name, email, and phone number

Once confirmed, the recipient will be able to check in to the hotel, pick up merchandise, and access event tickets.

Important:

  • If concert tickets were delivered to your AXS account, you are responsible for transferring them to the new guest. Visit AXS.com for transfer instructions.
  • Travel packages must be paid in full before being transferred.
  • Travel package transfers include the entire package (hotel stay, transportation and show tickets) and cannot be separated or split by day.

I have a specific request about my hotel stay, how can I make that request?

All hotel related requests can be sent directly to 100x HERE. All requests must be submitted to 100x by June 4,2026. 

I need to update the credit card information in order to pay for my Travel Package, how can I do this?

In order to update your credit card information attached to your Travel Package payment method, please reach out to our ticketing partner, Ticketstoday, at [email protected] and they can assist you.